Return Policy

Careeb not just make it a point to give incredible services to the customers but also envisions surpassing customer expectations. Team Careeb understands that shopping online has become a risky business and often times customers do not get what they order. In order to take that risk out of the equation, Careeb has a fairly easy Return Policy where customer may return the order and demand exchange or complete refund if the description of the good did not match the product itself. The order may be returned to Careeb direct rider in case of direct delivery or send it back to the office via courier if the delivery was made via third party operator.


Refund Policy

Refund policy for each category is mentioned below.

Fashion and Wear

Category
Return Window & Exception Cases
Clothing, Apparel, Bags & Shoes
7 Days; Return and refund. No questions asked
women's intimate apparel (lingerie & sleepwear) and men's innerwear cannot be returned.

Eyewear, Jewellery & Watches
7 Days; Replacement only
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.

Mobile Phones

Category
Return Window & Exception Cases
Phones, Tablets, Smart Watches, Earphones, Power Banks & Headsets
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.

Mobile & Tablet Accessories
7 Days; Replacement only
Not eligible for return if the item is damaged from customer’s end.

TVs and Electronics

Category
Return Window & Exception Cases
Televisions, Home Theatre Equipment, Hi-Fi & Stereo, MP3 Players, Cameras, Lenses, Flashes, Filters & Musical Instruments
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
For device-related issues of selected products contact the brand directly.

Other Accessories
7 Days; Return and Refund
Not eligible for return if the item is damaged from customer’s end.

Computing

CategoryReturn Window & Exception Cases
Laptops, Components, Processors, Storage, Printers, Scanners, Headphones, Speakers, Game Consoles & PC / Video Games
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
For device-related issues of selected products contact the brand directly.

Other Peripherals & Accessories
7 Days; Return and Refund
Not eligible for return if the item is damaged from customer’s end

Home and Living

CategoryReturn Window & Exception Cases
Bedding, Home Décor & Bath Accessories (Towels, Robes & Mats)
7 Days; Return and refund. No questions asked
Custom made items labelled as non-returnable on their product detail pages and descriptions are as is and can't be returned.

Kitchen & Dining, Furniture & Lighting
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.

Stationery, Lawn & Garden, Home Fixtures & Repairs, Home Storage & Other Bath Supplies
7 Days; Return and refund
Not eligible for return if the item is Damaged on customer’s end.

Sports and Fitness

CategoryReturn Window & Exception Cases
Clothing, Apparel & Shoes
7 Days; Return and refund. No questions asked
Custom made items cannot be returned.

Fitness & Outdoor Sports Gear
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.

Racket & Other Sports Gear
7 Days; Return and refund
Not eligible for return if the item is damaged on customer’s end

Sports & Fitness Nutrition
Non-returnable

Health and Beauty

CategoryReturn Window & Exception Cases
Beauty, Personal Care & Health
Non-returnable
Hair Removal & Electronic Accessories
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.

Toys and Baby care

CategoryReturn Window & Exception Cases
Clothing, Apparel & Shoes
7 Days; Return and refund. No questions asked
Toys & Games, Baby Care & Hygiene
7 Days; Return and refund
Not eligible for return if the item is damaged from customer’s end
Toy vehicles are not eligible for refund