Return Policy
Careeb not just make it a point to give incredible services to the customers but also envisions surpassing customer expectations. Team Careeb understands that shopping online has become a risky business and often times customers do not get what they order. In order to take that risk out of the equation, Careeb has a fairly easy Return Policy where customer may return the order and demand exchange or complete refund if the description of the good did not match the product itself. The order may be returned to Careeb direct rider in case of direct delivery or send it back to the office via courier if the delivery was made via third party operator.
Refund Policy
Refund policy for each category is mentioned below.
Fashion and Wear
| Category | Return Window & Exception Cases |
| Clothing, Apparel, Bags & Shoes | 7 Days; Return and refund. No questions asked women's intimate apparel (lingerie & sleepwear) and men's innerwear cannot be returned. |
| Eyewear, Jewellery & Watches | 7 Days; Replacement only If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued. |
Mobile Phones
| Category | Return Window & Exception Cases |
| Phones, Tablets, Smart Watches, Earphones, Power Banks & Headsets | 7 Days; Replacement Only Not eligible for return if the item is damaged from customer’s end. If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued. |
| Mobile & Tablet Accessories | 7 Days; Replacement only Not eligible for return if the item is damaged from customer’s end. |
TVs and Electronics
| Category | Return Window & Exception Cases |
| Televisions, Home Theatre Equipment, Hi-Fi & Stereo, MP3 Players, Cameras, Lenses, Flashes, Filters & Musical Instruments | 7 Days; Replacement Only Not eligible for return if the item is damaged from customer’s end. If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued. For device-related issues of selected products contact the brand directly. |
| Other Accessories | 7 Days; Return and Refund Not eligible for return if the item is damaged from customer’s end. |
Computing
| Category | Return Window & Exception Cases |
| Laptops, Components, Processors, Storage, Printers, Scanners, Headphones, Speakers, Game Consoles & PC / Video Games | 7 Days; Replacement Only Not eligible for return if the item is damaged from customer’s end. If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued. For device-related issues of selected products contact the brand directly. |
| Other Peripherals & Accessories | 7 Days; Return and Refund Not eligible for return if the item is damaged from customer’s end |
Home and Living
| Category | Return Window & Exception Cases |
| Bedding, Home Décor & Bath Accessories (Towels, Robes & Mats) | 7 Days; Return and refund. No questions asked Custom made items labelled as non-returnable on their product detail pages and descriptions are as is and can't be returned. |
| Kitchen & Dining, Furniture & Lighting | 7 Days; Replacement Only Not eligible for return if the item is damaged from customer’s end. If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued. |
| Stationery, Lawn & Garden, Home Fixtures & Repairs, Home Storage & Other Bath Supplies | 7 Days; Return and refund Not eligible for return if the item is Damaged on customer’s end. |
Sports and Fitness
| Category | Return Window & Exception Cases |
| Clothing, Apparel & Shoes | 7 Days; Return and refund. No questions asked Custom made items cannot be returned. |
| Fitness & Outdoor Sports Gear | 7 Days; Replacement Only Not eligible for return if the item is damaged from customer’s end. If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued. |
| Racket & Other Sports Gear | 7 Days; Return and refund Not eligible for return if the item is damaged on customer’s end |
| Sports & Fitness Nutrition | Non-returnable |
Health and Beauty
| Category | Return Window & Exception Cases |
| Beauty, Personal Care & Health | Non-returnable |
| Hair Removal & Electronic Accessories | 7 Days; Replacement Only Not eligible for return if the item is damaged from customer’s end. If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued. |
Toys and Baby care
| Category | Return Window & Exception Cases |
| Clothing, Apparel & Shoes | 7 Days; Return and refund. No questions asked |
| Toys & Games, Baby Care & Hygiene | 7 Days; Return and refund Not eligible for return if the item is damaged from customer’s end Toy vehicles are not eligible for refund |
