Refund Policy
Refund policy for each category is mentioned below.
Fashion and Wear
Category
Return Window & Exception Cases
Clothing, Apparel, Bags & Shoes
7 Days; Return and refund. No questions asked
women's intimate apparel (lingerie & sleepwear) and men's innerwear cannot be returned.
Eyewear, Jewellery & Watches
7 Days; Replacement only
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
Mobile Phones
Category
Return Window & Exception Cases
Phones, Tablets, Smart Watches, Earphones, Power Banks & Headsets
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
Mobile & Tablet Accessories
7 Days; Replacement only
Not eligible for return if the item is damaged from customer’s end.
TVs and Electronics
Category
Return Window & Exception Cases
Televisions, Home Theatre Equipment, Hi-Fi & Stereo, MP3 Players, Cameras, Lenses, Flashes, Filters & Musical Instruments
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
For device-related issues of selected products contact the brand directly.
Other Accessories
7 Days; Return and Refund
Not eligible for return if the item is damaged from customer’s end.
Computing
Category
Return Window & Exception Cases
Laptops, Components, Processors, Storage, Printers, Scanners, Headphones, Speakers, Game Consoles & PC / Video Games
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
For device-related issues of selected products contact the brand directly.
Other Peripherals & Accessories
7 Days; Return and Refund
Not eligible for return if the item is damaged from customer’s end
Home and Living
Category
Return Window & Exception Cases
Bedding, Home Décor & Bath Accessories (Towels, Robes & Mats)
7 Days; Return and refund. No questions asked
Custom made items labelled as non-returnable on their product detail pages and descriptions are as is and can't be returned.
Kitchen & Dining, Furniture & Lighting
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
Stationery, Lawn & Garden, Home Fixtures & Repairs, Home Storage & Other Bath Supplies
7 Days; Return and refund
Not eligible for return if the item is Damaged on customer’s end.
Sports and Fitness
Category
Return Window & Exception Cases
Clothing, Apparel & Shoes
7 Days; Return and refund. No questions asked
Custom made items cannot be returned.
Fitness & Outdoor Sports Gear
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
Racket & Other Sports Gear
7 Days; Return and refund
Not eligible for return if the item is damaged on customer’s end
Sports & Fitness Nutrition
Non-returnable
Health and Beauty
Category
Return Window & Exception Cases
Beauty, Personal Care & Health
Non-returnable
Hair Removal & Electronic Accessories
7 Days; Replacement Only
Not eligible for return if the item is damaged from customer’s end.
If your item arrived in defective / damaged or incorrect / incomplete condition, it is qualified for free replacement, provided the exact item is available within time with the same seller. If the same item is not available, a refund will be issued.
Toys and Baby care Category Return Window & Exception Cases Clothing, Apparel & Shoes 7 Days; Return and refund. No questions asked Toys & Games, Baby Care & Hygiene 7 Days; Return and refund
Not eligible for return if the item is damaged from customer’s end
Toy vehicles are noteligible for refund