Data Deletion Policy

1. Purpose: This Data Deletion Policy outlines the procedures and guidelines followed by Careeb in managing the deletion of customer data to ensure privacy, security, and compliance with applicable data protection laws.

2. Types of Data: Our grocery website collects and processes various types of data, including but not limited to:

  • Personal information (e.g., name, contact details)
  • Transaction history
  • Payment information
  • User preferences
  • Analytics data

 

3. Data Deletion Requests: Customers have the right to request the deletion of their personal data. To initiate a deletion request, customers can contact our customer support team at support@careeb.com.pk. Upon receiving a valid request, we will confirm the identity of the requester and proceed with the data deletion process.

4. Deletion Timeline: We aim to respond to and process data deletion requests promptly, typically within 2-5 business days from the date of the request confirmation. Certain legal or regulatory requirements may extend this timeframe, and we will inform the requester accordingly.

5. Data Storage Duration: Customer data will be retained for the duration necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law. After this period, we will securely delete or anonymize the data.

6. Third-Party Service Providers: In cases where we utilize third-party service providers, we will ensure they adhere to similar data deletion practices. Our agreements with these providers will include provisions for the secure and timely deletion of customer data.

7. Exceptions: Certain data may be exempt from deletion if required for legal, contractual, or legitimate business purposes. In such cases, we will inform the customer of the reasons for not fulfilling the deletion request.

8. Data Security Measures: We employ industry-standard security measures to safeguard customer data during the deletion process, minimizing the risk of unauthorized access or accidental loss.

9. Policy Updates: This Data Deletion Policy may be updated periodically to reflect changes in our data handling practices or compliance requirements. Customers will be notified of any significant changes.

10. Contact Information: For any questions or concerns regarding this Data Deletion Policy, please contact us at support@careeb.com.pk.

Careeb Solutions Pvt Ltd

DHA Phase 5, Lahore